ING scanner users unable to use Wero payments after iDEAL switch
ING said its security scanner cannot authorize Wero payments because Wero works differently than iDEAL. The bank said Wero can only be approved via the ING App, though the scanner will remain for other banking tasks. ING did not disclose scanner users, but said it supports fewer than 1% of iDEAL transactions. Wero replaces iDEAL from end-2026.
How this was made
The 30-second read
Why it matters
Wero payments cannot be authorized via the ING Scanner, so affected users must use the ING App or other payment methods offered by merchants (invoice, bank transfer, credit card).
Market read
Operational authentication change for ING’s online payments as Wero replaces iDEAL, with scanner users forced to migrate to app or alternative methods.
What to watch
Potential customer support costs, fraud/authorization risk differences between scanner vs app, and whether merchants or regulators require specific authentication flows during the transition.
Background
ING Scanner is used mainly by customers without smartphones/tablets to verify online transactions instead of the ING mobile app.
Ticker impact
ING says its ING Scanner cannot authorize Wero payments, and Wero approvals must be done through the ING App starting end-2026.
Limited direct impact on ING equity; near-term trading impact likely modest unless management quantifies customer migration or conversion costs.
The article is operational and customer-experience related, with no disclosed financial impact, volumes are stated as under 1% of iDEAL transactions, and the change is gradual from end-2026.
Market effects
Highlights payment-infrastructure transition risk for banks that rely on legacy authentication devices for online payments.
Netherlands-focused operational change as iDEAL is replaced by Wero.
Moderate, as Wero is an EU payments initiative but the disclosed impact is specific to ING’s authentication stack.
Counterpoint
Because scanner usage is under 1% of iDEAL transactions, the financial effect may be negligible and the market may largely ignore it.
Key entities
- bankING
Says ING Scanner cannot authorize Wero payments and Wero approvals must be done through the ING App.
- bankRabobank
Says Rabo Scanner users will not be affected by the Wero switch; about 8% of transactions use the scanner.
- bankABN Amro
Says customers can authorize Wero payments using its e.dentifier, and it is replacing devices with a Security Key.
