Salesforce Inc. (CRM)’s Potential Listen Labs Acquisition Could Boost Its Agentic AI Strategy

Microsoft, Amazon, and Salesforce are investing heavily in AI. Microsoft spent $116B in capex, Amazon has a $496B AWS backlog, and Salesforce's Agentforce ARR surged 240% to $1.5B. Microsoft's Azure revenue hit $100B, while Amazon's AWS grew 37%. Salesforce's capex was $171M, focusing on AI monetization. Investors should watch FY27 capex updates and cloud growth reports.

Salesforce (CRM) reported $1.5B in Agentforce annual recurring revenue, with shares up 2% to $252.73. The company will present at Dreamforce, with 43,000 attendees expected. Agentforce ARR now includes Slackbot and Headless 360, and the company reported a 97% increase in Agentic Work Units. CRM shares are 26.23% below the GF Value estimate.

Salesforce shares rose 2.61% to $254.19. The company's Dreamforce event and investor session will test its AI growth case. Current remaining performance obligation (cRPO) grew 14% to $33.5 billion. Revenue grew 11% to $11.3 billion, including $456 million from Informatica. The company aims for $46.1B-$46.4B in full-year revenue and 14% cRPO growth in Q3.

ServiceNow (NOW) rose 5% to $139.62, Adobe (ADBE) gained 4% to $261.90, and Salesforce (CRM) increased 3% to $254.82. The gains followed a weekend essay by Anthropic CEO Dario Amodei, which sparked a rotation into enterprise software. Analysts raised ServiceNow's price targets to $155 and $170, citing AI products and growth. The iShares Expanded Tech-Software Sector ETF (IGV) climbed 2%, while the Invesco QQQ Trust (QQQ) dropped 2%.

Salesforce has introduced a new portfolio of AI agents, called Agentforce, designed for enterprise work. These agents are built for specific jobs like customer service, IT/HR, sales, and supply chain, and can work across business functions. The company reports significant adoption, with 7 billion Agentic Work Units delivered. The agents are connected to Customer 360 and can be tailored to individual companies. Early results show agents resolving up to 90% of tasks autonomously. Salesforce also i

Snowflake Inc. (SNOW) reported a 37% increase in Q2 product revenue to $1.49B, raising its fiscal 2027 target to $6.07B. AI products drove half of the growth, boosting enterprise software stocks including Salesforce Inc. (CRM), which also reported strong Q2 results and a partnership with Anthropic. Both companies' stocks rose 3-6%.