EU opens Booking.com fraud investigation

The EU is investigating Booking.com for potential breaches of the Digital Services Act, focusing on fraudulent listings, phishing scams, and inadequate labeling of paid advertisements. The probe will assess the company's risk management and mitigation efforts, as well as its handling of user data and payment information.

The European Commission launched an investigation into Booking.com (subsidiary of Booking Holdings) to assess its measures against false advertising and online scams. The EU also examines if Booking.com violated transparency rules with 'boosted' ads. Booking Holdings stated it prioritizes security and data protection. Violations could result in fines. The investigation follows numerous user complaints and aligns with the EU's Digital Services Act enforcement.

The European Commission is investigating Booking.com under the Digital Services Act for alleged failures in addressing fake listings, phishing, and misleading paid placements. If proven, Booking Holdings could face fines. Industry groups call for mandatory hotel verification, citing competitors' practices. A 2025 Dutch ruling already deemed Booking.com's unverified star ratings misleading.

The European Commission has launched formal proceedings to assess whether Booking.com may have breached the Digital Services Act (DSA). The investigation will examine whether the platform has diligently assessed and effectively mitigated risks related to fraudulent listings and phishing scams. It will also look at whether listings whose providers paid for higher placement in search results have been clearly labelled as advertisements.

The European Commission is investigating Booking.com for potential violations of the EU's Digital Services Act, focusing on fraudulent listings and unclear advertising. The probe will assess if the platform adequately protects users from scams and properly labels paid search results. The outcome could impact Booking.com's operations and compliance costs.

The European Commission is investigating Booking.com for potential security and transparency violations under the Digital Services Act (DSA). The probe focuses on phishing risks, data sharing with accommodation providers, messaging service design, and advertising practices. Non-compliance could result in fines up to 6% of Booking.com's global annual turnover. The investigation follows reports of phishing campaigns targeting Booking.com customers and partners.