Deutsche Telekom projects €2.5 bn AI‑driven cost cuts and €800 mn AI revenue by 2030
Deutsche Telekom said AI and automation will lower indirect costs by about €2.5 billion by 2030 compared with 2023 levels. It also expects AI‑related services sold outside the United States to generate roughly €800 million in 2030, up from about €250 million in 2026. The firm will channel part of the savings into digital upgrades and expanding its fibre network in Germany. AI is already handling around 40 % of U.S. customer contacts and its chatbot processed 2.6 million interactions in the first half of 2026.
Why it matters
The company’s forecast suggests a sizable reduction in operating expenses that could improve margins, while the new AI revenue stream adds a growth source beyond its core telecom business. Deutsche Telekom plans to reinvest the savings into its fibre rollout, potentially boosting future capital‑intensive projects.
Key facts
- 1AI and automation are projected to cut indirect costs by €2.5 billion by 2030 versus 2023 levels. investing.com
- 2Revenue from AI services sold outside the United States is expected to reach €800 million by 2030, up from about €250 million in 2026. investing.com
- 3AI and automation are forecast to generate €1.1 billion in gross savings outside the United States by 2027. investing.com
- 4The firm projects AI and automation will produce savings of €100 million‑€150 million from 2023 through 2027. investing.com
- 5The “Frag Magenta” chatbot handled roughly 2.6 million customer‑service interactions in the first half of 2026. investing.com
- 6AI agents now manage about 40 % of customer contacts in the United States. investing.com
Summary written by AlphAI from 3 of 3 sources. Not investment advice. Figures are as stated by the linked sources.