Salesforce secures up to £2 billion 15‑year contract to modernise HMRC tax services
Salesforce announced a strategic agreement with the UK tax authority HM Revenue & Customs to become its enterprise CRM provider. The 15‑year deal, valued at up to £2 billion, will unify legacy systems onto a single platform and add AI‑driven case‑worker tools. The contract, signed on 30 September 2026, covers more than 39 million citizens and businesses and includes optional extensions that could stretch the term to 2041. Salesforce will also allocate 15 % of professional services to UK SMEs and support digital‑skills training.
Why it matters
Salesforce expects the contract to generate up to £2 billion in revenue over its term, providing a long‑term cash‑flow boost. The agreement also deepens Salesforce’s foothold in the UK public‑sector market, which could lead to further government contracts.
Key facts
- 1The agreement runs for 15 years from 30 September 2026 to 29 September 2036. unite.ai
- 2The contract value is up to £2,000,000,000 excluding VAT (£2,400,000,000 including VAT). unite.ai
- 3Two optional extensions could extend the term to 29 September 2041. unite.ai
- 4The deal will serve more than 39 million UK citizens and businesses. salesforce.com
- 5Salesforce will provide a unified platform with AI‑assisted tools, including Agentforce, Public Sector Solutions and Marketing Cloud. salesforce.com
- 6Salesforce committed to allocating 15 % of professional advisory services on the programme to UK SMEs. unite.ai
Summary written by AlphAI AI Desk from 2 of 2 sources. Not investment advice. Figures are as stated by the linked sources.