Salesforce, Braze, and the Battle for Customer Signals
Salesforce agreed to acquire Braze for $5.66 billion to enhance its customer engagement capabilities. Braze's platform specializes in real-time, personalized responses to customer behavior. Salesforce aims to integrate Braze's technology with its existing data and marketing tools. Meanwhile, Databricks and Optimove are developing solutions to streamline customer data usage for marketers, reducing dependency on traditional customer data platforms.






