Optimum Enhances Customer Billing Experience with AI Platform Powered by Amdocs Cognitive Core
Amdocs said Optimum launched a redesigned, AI-powered customer billing experience using Amdocs Bill Experience and its Cognitive Core. The platform aims to make monthly bills easier to understand, highlight changes vs. prior bills, provide proactive guidance, and include embedded payment access. Amdocs links the rollout to AI automation and operational efficiency.


