Hospitality And Guest Service Excellence Now Pays Off Even More For Franchise Hotels
Hilton and Marriott are introducing programs to reward franchise hotels with fee discounts for high guest satisfaction scores. Hilton's RISE program and Marriott's Intent to Recommend (ITR) incentive offer up to 50 basis points of gross room revenue in fee reimbursements for top-performing hotels. This move aims to incentivize better guest service and potentially boost revenue.




