M&T Bank expands enterprise AI after years of technology overhaul
M&T Bank has deployed AI tools to 15,000 employees for tasks like call analysis, report drafting, and risk management, according to Fast Company. The bank uses Microsoft Copilot and has invested over $1.2B in technology upgrades since 2018. AI applications include customer service, software development, and fraud detection. M&T's data-lineage program supports AI governance and data quality. Other US banks, like JPMorganChase and Bank of America, are also expanding AI use.





