Big CX News From Salesforce, Zoom, Meta and Google
Salesforce CEO Marc Benioff dismissed AI threats to SaaS, citing Q2 growth in AI products and CRM. Zoom reported 4.9% revenue growth, highlighting demand for AI-powered CX platforms. Google acquired Spirit Airlines' data for $10M to train AI models. Meta agreed to an $18B settlement, impacting teen usage and social CX.







