NiCE leads Gartner with AI revenue hitting USD $362m
NiCE was named a Leader in Gartner's 2026 Magic Quadrant for Contact Centre as a Service. The company reported AI revenue of $362 million in Q2, up 52% YoY, accounting for 15% of cloud revenue. NiCE attributes growth to demand for AI agents in customer service, citing customers like Openreach, Lufthansa, and Toyota. The company's NiCE Cognigy product is driving recent momentum, with record AI bookings in the quarter.






