$TTEC

TTEC Holdings (TTEC) reported Q2 2026 earnings call updates. Engage results were hurt by third-party technical infrastructure failures at a major public sector client. The company is rationalizing underperforming Engage programs, shifting delivery to higher offshore mix and automation, and revised full-year Engage guidance down on longer sales cycles. EPS was pressured by a 82.8% normalized tax rate; capex was $13M in Q2.

TeleTech (TTEC) said a large public-sector client’s technology and infrastructure issues drove Q2 weakness, and management is working toward a resolution. The company is reviewing profitability for a high-single-digit number of Engage clients and may transition capacity if terms fail. Q2 Digital revenue fell to $104M, and free cash flow was $39M. TTEC revised Engage guidance and began a strategic alternatives review for TTEC Digital.

TTEC Holdings, Inc. (TTEC) filed an SEC Form 8-K — Results of Operations and Financial Condition. Exhibit 99.1 TTEC Announces Second Quarter 2026 Financial Results Updates Outlook for Full Year 2026 Reviewing Strategic Alternatives Related to its TTEC Digital Business Segment AUSTIN, Texas, August 10, 2026 – TTEC Holdings, Inc. (NASDAQ:TTEC ), a leading global technology, con

Bloomberg reports that firms including Commonwealth Bank of Australia, Microsoft, Uber and Hyatt have cut customer service staffing as generative AI chatbots and voice assistants handle more routine inquiries. Forrester projects about half of customer service roles could be automated or affected by 2030. Outsourcers like Teleperformance, Concentrix and TTEC Holdings face investor pressure.

Bloomberg reports that companies including Commonwealth Bank of Australia, Microsoft, Uber and Hyatt are expanding AI chat and phone systems that handle routine customer service, reducing call-center headcount. Commonwealth Bank cut hundreds of chat-support roles and saved tens of millions annually, while Microsoft reduced staff from about 50,000 to 40,000 and said AI saves about $750 million per year. Uber cut 10% of customer service jobs.

Business Insider reports that Teradata and TTEC are redirecting compensation budgets to AI. Teradata, with about 5,100 employees, told staff in January to expect no 2026 annual salary increases, citing CEO Steve McMillan’s plan to fund AI investment by reallocating those budgets. TTEC paused US 401(k) matches through end-2026. Both cite AI transformation needs.

This article compares TTEC Holdings (TTEC) and Everpure (PSTG) as potential value stock options. TTEC is identified as the better value choice due to its Zacks Rank of #1 (Strong Buy), stronger estimate revision activity, and more attractive valuation metrics, including a lower forward P/E ratio, PEG ratio, and P/B ratio compared to PSTG.

TTEC Holdings Inc (ISIN: US87651B1044) stock is trading near multi-year lows around $3, driven by macroeconomic pressures on outsourcing budgets despite the company's pivot to AI-driven customer experience solutions. The article details TTEC's business model, current trading snapshot, and end-market dynamics, suggesting potential for a turnaround as enterprise spending in customer service technology normalizes. European investors are noted as eyeing potential value, especially given TTEC's disciplined capital allocation and exposure to EU data privacy regulations.

Zacks Research has upgraded TeleTech (NASDAQ:TTEC) from a "hold" to a "strong-buy" rating. This upgrade comes amidst mixed ratings from other analysts, with the stock currently holding an average "Hold" rating. The company recently reported earnings that surpassed analyst expectations and provided a positive FY 2026 guidance.

Wall Street Zen has upgraded TeleTech (NASDAQ:TTEC) from a "hold" to a "buy" rating, despite a continued "Reduce" consensus from other analysts. The company recently exceeded Q4 earnings and revenue expectations and issued positive FY2026 EPS guidance. TeleTech maintains a market cap of approximately $132 million and its stock has seen some institutional trading activity.