EGAIN Corp
eGain provides a cloud-based SaaS platform for enterprises and government organizations that centralizes knowledge and uses it across customer service, employee support, and AI-powered automation. Its offerings are organized into three hubs: eGain AI Agent, eGain AI Knowledge Hub, and eGain Conversation Hub. The portfolio also includes eGain AI Agent 2 with Assured Actions, eGain Composer, Agentic Studio, and eGain Evaluator. The platform supports customer interactions across channels including chat, SMS, email, social media, phone, and video, and integrates with enterprise and AI platforms. eGain primarily serves large enterprises through direct sales and partners, mainly in North America and Western Europe. It earns subscription fees for cloud access, generally under 36-month contracts priced by the number of agents or self-service sessions, and provides consulting, implementation, training, and managed services. eGain is headquartered in Sunnyvale, California, and also operates in the United Kingdom and India.
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eGain reported a 7% revenue decline to $21.87M and a 45% net income drop to $1.55M in Q3 2026. AI customer revenue rose 7% to $14.4M, while legacy customer revenue fell 25%. SaaS revenue decreased 5%, and professional services revenue dropped 36%. The company expects fiscal 2027 revenue to decline.
eGain Corp (EGAN) reported Q1 2027 earnings, highlighting AI customer ARR growth of 11% and revenue growth of 7%. CFO Eric Schmidt expects AI ARR to grow up to 20% by year-end, with revenue lagging. The company guided Q2 revenue at $21M-$21.5M and full-year revenue at $84.5M-$86M. CEO Ashu Roy noted Gartner recognition as a Leader in Customer Service Knowledge Management Systems. The company ended Q1 with $71.3M in cash and no debt, repurchasing 644,000 shares for $3.6M.
eGain (EGAN) reported Q1 EPS of $0.09, beating estimates of $0.08, with revenue at $21.9M, above the $21.09M consensus. The company provided guidance for Q2 and FY 2027, with EPS and revenue estimates mostly in line with or slightly below analyst expectations. EGAN's stock is down 19.51% over the last 3 months and 58.57% over the last 12 months.
Over the past 7 days, AlphAI's AI scored 1 news story mentioning EGAN (EGAIN Corp). Coverage has skewed bearish: 0 bullish, 0 neutral, and 1 bearish.
In the last 30 days, EGAN insiders filed 1 SEC Form 4 transaction — no purchases and 1 sale ($35K). The most active reporter was Chandrasekhar Rao Jadcherla, SVP, Products and Services, with 1 filing. 100% of those filings were made under pre-arranged Rule 10b5-1 plans.
AI revenue growth is offset by declines in legacy and professional services, and management expects fiscal 2027 revenue to decline.
New guidance suggests modest revenue growth and a sizable share repurchase, likely keeping the stock near current levels.
Earnings beat but guidance for Q2 and FY falls short of consensus, likely pressuring the stock.
eGain's revenue miss and reaffirmed profit outlook suggest near-term downside pressure.
Earnings miss and weak guidance likely pressure the stock lower.
AlphAI scores every news story that mentions EGAN with an AI model for sentiment and relevance, and aggregates insider trades from EGAIN Corp's SEC EDGAR Form 4 filings. Figures refresh continuously.
eGain reported a 7% revenue decline to $21.87M and a 45% net income drop to $1.55M in Q3 2026. AI customer revenue rose 7% to $14.4M, while legacy customer revenue fell 25%. SaaS revenue decreased 5%, and professional services revenue dropped 36%. The company expects fiscal 2027 revenue to decline.
eGain Corp (EGAN) reported Q1 2027 earnings, highlighting AI customer ARR growth of 11% and revenue growth of 7%. CFO Eric Schmidt expects AI ARR to grow up to 20% by year-end, with revenue lagging. The company guided Q2 revenue at $21M-$21.5M and full-year revenue at $84.5M-$86M. CEO Ashu Roy noted Gartner recognition as a Leader in Customer Service Knowledge Management Systems. The company ended Q1 with $71.3M in cash and no debt, repurchasing 644,000 shares for $3.6M.
eGain (EGAN) reported Q1 EPS of $0.09, beating estimates of $0.08, with revenue at $21.9M, above the $21.09M consensus. The company provided guidance for Q2 and FY 2027, with EPS and revenue estimates mostly in line with or slightly below analyst expectations. EGAN's stock is down 19.51% over the last 3 months and 58.57% over the last 12 months.
EGAIN Corp (EGAN) filed an SEC Form 8-K — Results of Operations and Financial Condition. Exhibit 99.1 eGain Reports First Quarter Fiscal 2027 Financial Results; Revenue and Earnings Exceed High End of Guidance; AI Customer ARR Grows 11% Named a Leader in Gartner’s Inaugural Magic Quadrant™ for Customer Service Knowledge Management Systems; Launches AI KnowledgeOps
eGain (EGAN) reported fiscal 2026 revenue of $91.1M, with AI revenue up 20%. Fiscal 2027 guidance is $84.5M-$86M, with adjusted EBITDA margin at 1%-2%. Gartner placed EGAN in the Leaders category for AI. Analysts cut targets, citing legacy business declines. Hedge funds adjusted positions, with short interest at 9.29%.
eGain (EGAN) reported fiscal 2026 revenue of $91.1M, with AI customer revenue growing 20%. Gartner named eGain a leader in customer service knowledge management, boosting pipeline opportunities. Adjusted EBITDA rose to $13.6M, and cash on hand increased to $73.3M. Legacy business revenue declined, with AI revenue expected to reach 95% of total revenue by fiscal 2030. Fiscal 2027 guidance projects lower revenue and margins.
EGAIN Corp reported FY 2026 revenue of $91.14M, up from $88.43M, but net income fell to $8.88M and EPS declined to $0.32. Growth was driven by higher demand and price realization, with a shift to direct-to-consumer channels. The company completed capacity expansions and projects continued growth and margin improvement.
eGain (EGAN) reported fiscal 2026 revenue of $91.1M, up 3% YoY, with AI customer revenue growing 20%. Adjusted EBITDA was $13.6M, a 15% margin. Q4 revenue was $22.2M, down from $23.2M YoY. The company guided Q1 2027 revenue to $20.9M-$21.4M and fiscal 2027 revenue to $84.5M-$86.0M, with AI revenue growth expected at 8%-10%. Management targets $100M-$120M in AI ARR by 2030. Share repurchases totaled $11.5M for the year.
eGain (NASDAQ: EGAN) shares dropped 22.5% to $5.51 in pre-market trading after reporting fiscal Q4 and full-year 2026 results. Revenue fell 4% YoY to $22.2M in Q4, while full-year revenue was $91.1M. AI customer revenue grew 20% to $55.1M. For fiscal 2027, eGain forecasts revenue of $84.5M-$86.0M, a 7% decline, and adjusted EBITDA of $0.7M-$1.4M.
eGain (NASDAQ: EGAN) reported Q4 revenue of $22.2M, down YoY but above guidance. AI customer revenue grew 11%. Full-year GAAP net income was $8.9M. The company expects fiscal 2027 AI revenue growth of 8-10% and total revenue of $84.5M-$86M. eGain plans to invest in AI, targeting $100M-$120M in AI ARR by 2030.
