$FORR

Forrester's 2026 India Banking Total Experience Score Rankings show that aligning customer, brand, and employee experiences drives growth. The average score for nine banks, including SBI and HDFC, rose modestly to 64.0. SBI improved significantly, joining the leading growth category. Employee experience gaps may hinder future growth, as banks struggle to differentiate in a digitally mature market.

Forrester (FORR) reported Q2 2026 results and discussed outlook for the second half. The company said total revenue fell 10%, with research revenue down 8% and non-CV businesses down 15%, while CV decreased 3% and wallet retention was flat. It cited AI usage gains, including Forrester AI users up 33% QoQ and 69% YoY, and announced an AI agent for Microsoft Copilot.

Forrester Research reported Q2 2026 results and reiterated full-year 2026 guidance. Management cited stabilization in core Contract Value, while non-CV revenue fell 15% due to strategy consulting exit and market uncertainty. Events revenue declined 17%. Forrester AI usage rose 69% YoY. The company plans to fully exit consulting by end-2026 and expects stock repurchases using over $76 million authorization.

Thursday, July 30, 2026 at 4:30 p.m. ET CALL PARTICIPANTS Chief Executive Officer and Chairman - George F. Colony Chief Financial Officer - Leo Christian Finn Vice President of Corporate Development, and Investor Relations - Ed Bryce Morris Chief Product Officer - Carrie Johnson Fanlo Chief Sales Officer - Christophe Favre TAKEAWAYS Total Revenue -- Forrester Research, Inc.

FORRESTER RESEARCH, INC. (FORR) filed an SEC Form 8-K — Results of Operations and Financial Condition. Exhibit 99.1 FOR IMMEDIATE RELEASE Forrester Research Reports 2026 Second-Quarter Financial Results CAMBRIDGE, Mass., July 30, 2026 — Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the second quarter ended June 30, 2026, with contract value at $283.

A Forrester survey across US, UK, and Canada indicates that over two out of five consumers would blame the answer engine itself if issues arise during commerce-related tasks, even over the brand or their own prompts. This suggests that as agentic commerce evolves, platforms offering native checkout experiences must address fundamental commerce requirements like inventory, delivery, and post-purchase support. Otherwise, answer engines will continue to face consumer expectations of responsibility for the full customer experience.

The article discusses the emerging use of AI moderators in customer research, highlighting their potential to transform qualitative research by enabling scalable insights and overcoming language and time zone barriers. The author, a Forrester analyst, is conducting research to understand how these AI tools work, their most effective use cases, best practices, and pitfalls, and is seeking input from vendors and researchers who have experience with AI-moderated interviews.

CALGARY, Alberta, Nov. 10, 2025 ( GLOBE NEWSWIRE ) -- Absorb Software, a leading global provider of AI-driven learning technology, today announced it has been named a Leader in The Forrester Wave™: Learning Management Systems and Experience Platforms, Q4 2025.

Image source: The Motley Fool.Oct. 30, 2025 at 4:30 p.m. ETChief Executive Officer and Chairman - George ColonyContinue reading ...

Although the revenue and EPS for Forrester Research (FORR) give a sense of how its business performed in the quarter ended September 2025, it might be worth considering how some key metrics compare with Wall Street estimates and the year-ago numbers.