Bluecrest Transforms Healthcare Experience with NiCE Copilot, Delivering 94% Call Answer Rate Improvements
NICE (Nasdaq: NICE) said Bluecrest, a UK health intelligence firm, deployed the NiCE CXone platform with SVL Business Solutions to modernize its contact center. The release cites £250,000 annual savings, a 94% call answer rate, 100% interaction analysis, and coaching-driven product conversations rising from 10% to 70%, contributing to 2,200+ subscriptions.


