Korea urges call centers to mask customer data after inspection
South Korea's privacy regulator, PIPC, urged call centers to mask customer data and tighten access controls after an inspection found vulnerabilities. Five service providers and four call center operators, including transcosmos Korea, were reviewed. The inspection was prompted by a March incident where a Baemin call center counselor misused customer data. PIPC recommended masking personal information, limiting access rights, and retaining query logs for at least two years.





